Agenda

Why should you attend? Because it’s time!

  • It’s time to get back on the road and put this past year in the rearview mirror
  • It’s time to network with your peers in person
  • It’s time to invest in your business AND your employees
  • And it’s time to earn valuable CE while you do it!

Join us on the ROAD to MORE. More Collaboration. More Learning. More Fun.

This year, The 2021 PSIvet Business Symposium offers sessions that our members have asked to learn about with MORE detailed education and training on specific veterinary business topics. Each day, you’ll experience interactive lectures and panels that will provide you with an actionable road map for creating a stronger, more competitive practice.

Open to ALL veterinary practices Sept. 16-18, we are now offering attendees a special “all-access pass” to two incredible events.

  • The one-of-a-kind “PSIvet Power Hour”: Listen in as four of our industry experts deliver a series of 10-minute TED Talk-style lectures on a series of topics that help independent veterinarians then join in with the panel discussion that follows!
  • PSIvet Fireside Chat: Enjoy a front row seat with our industry experts as they answer your questions. Come up on stage and be part of the conversation. Have a topic or question you have always wanted to discuss? This will be your chance!

PSIvet members will also have access to additional member-only content and valuable CE credit on Sun., Sept. 19.

Get back on the road and join the industry’s leading veterinary business conference. Earn CE. Learn from the brightest. Strengthen your market position as an independent veterinarian. We promise to deliver more value to you so you can create a stronger road map to success and deliver MORE to both your clients and patients.

Join us for this one-of-a-kind in-person and on-demand event!

SCHEDULE

*Please note: Due to this being a live event, times may vary slightly. All times are listed in Mountain Daylight Time.

THURSDAY, Sept. 16


8:00 AM-12:00 PM MDTPartner Appreciation Golf
The Omni Interlocken Golf Club
The Golf Club at Omni Interlocken Hotel takes golfing in the Denver area to a whole new level. Get ready for exciting golf in a breathtaking setting at their 27-hole championship golf course with striking scenery and more than 400 feet of elevation changes.

 

A light breakfast will be available at the clubhouse beginning at 7:00 AM. The range opens at 7:30 AM and the shotgun start begins at 8:00 AM.
6:00 PM-8:00 PM MDTKick-Off Reception

FRIDAY, Sept. 17


6:30 AM-8:00 AM MDTBreakfast
8:15 AM-8:30 AM MDTWelcome Address
Patrick McCarthy, President, PSIvet
8:30 AM-10:00 AM MDTKEYNOTE
The Essential Guide to Enjoying Vet Medicine: Discovering & Rediscovering Joy

Andy Roark, MS, DVM
It's not enough for you to make it through the day. You should enjoy what you do, and you should enjoy it for the long term. The Essential Guide to Enjoying Vet Medicine is a lecture on finding meaning in medicine, establishing clear boundaries, and putting your needs above your clients' so that you can provide care for as many animals as possible for as long as you want.
•  Learn the 4 keys to thriving in the long term in veterinary medicine – or anywhere
•  Learn 5 tips to survive and thrive through imposter syndrome
10:00 AM-10:15 AM MDTQ&A with Andy Roark
10:20 AM-10:40 AM MDTMorning Break
10:45 AM-11:00 AM MDTA message from our conference sponsor
Joel Sailor, DVM, Sr. Professional Services Veterinarian
11:00 AM-11:50 AM MDTTeam Development
James DeLano, DVM
Employee retention presents an ongoing problem for many veterinary practices. Engaged employees are passionate about their job and feel committed to the organization. The Bureau of Labor Statistics has determined that on average only 28% of employees are engaged. Do you know how many of your staff are engaged with your veterinary practice? This presentation addresses turnover, engagement, and retention across all generations. Millennials, who make up 75% of the workforce, want to learn, grow, receive feedback and connect to a purpose-driven community. Are you meeting their expectations? What about the other generations?
12:00 PM-1:00 PM MDTLunch
1:15 PM-3:50 PM MDTSpeed Networking
4:00 PM-5:10 PM MDTPSIvet Power Hour
•  #UNPLUGGING…The Power of Taking a Digital Sabbatical – Eric Garcia
•  The Experience Matters – Peter Weinstein, DVM
•  I Asked for Ice Cream and I Got a Banana Split! – Mary Gardner, DVM
•  Are You Crispy? It’s Not Your Fault! The Myth Behind Burnout – Wendy Hauser, DVM

This Power Hour features four exciting topics delivered TED Talk style with high energy and high impact. You don’t want to miss out on this one-of-a-kind of power event just for veterinarians. The presenters will follow with a panel discussion and field questions from the audience.
7:00 PM-7:45 PM MDTCocktail Reception
7:45 PM-10:00 PM MDTFormal Dinner

SATURDAY, Sept. 18


6:30 AM-8:00 AM MDTBreakfast
8:15 AM-8:30 AM MDTWelcome to Day 2
Master of Ceremonies – Darby Horne, DVM
8:30 AM-9:55 AM MDTFrom Curbside to Inside: Ways to Work Smarter
Wendy S. Myers, CVJ
How you deliver veterinary care has changed forever. Discover ways to streamline workflow and improve revenue with app tools. Get real-life examples from practices that are excelling in client engagement and operational efficiency.
10:00 AM-10:15 AM MDTBreak
10:20 AM-11:10 AM MDTI Told Them a Hundred Times and It Still Doesn’t Get Done
Bashore Halow, CVPM, LVT
I Told Them a Hundred Times and It Still Doesn’t Get Done is a well-researched and humorous presentation by Bash Halow who has been teaching veterinary employee management and communication for more than 20 years. The presentation is designed to help veterinary leaders understand how to communicate to employees in groups and in one-on-one situations in a streamlined and respectful manner. Mr. Halow covers: optimal meeting length times, meeting formats, ways of interacting with employees to achieve optimal understanding and retention, and successful methods of follow-through. The lecture also reviews workflow issues that are often a source of distraction to employees and contribute to low compliance with protocols.
11:15 AM-11:25 AM MDTA message from our conference sponsor
Joel Sailor, DVM, Sr. Professional Services Veterinarian
11:30 AM-12:30 PM MDTLunch
12:45 PM-2:40 PM MDTSpeed Networking
2:50 PM-3:40 PM MDTOrganized Onboarding
James DeLano, DVM
Our team approach to organized onboarding facilitates mentoring of associates in medicine, surgery, communications and systems, operations & flow. The successful integration of this approach has led to greater production, higher ACT’s, a higher client bonding factor, faster reduction of student debt, and most important: retention of DVM’s with high job satisfaction!
3:45 PM-5:00 PM MDTFireside Chat
You will have a front row seat to listen to a variety of experts in the veterinary community. You will also have a chance to come up on stage and be part of the conversation. Have a topic or question you have always wanted to discuss? Well this will be your chance. We anticipate that this session will be one of the most anticipated and remembered session. We are sure there will be surprise guests popping in along the way.
6:00 PM-10:00 PM MDTOutdoor Event
Ready. Set. Go-Karting!
The PSIvet Business Symposium isn’t just all business, it’s FUN too. Join us for an evening out at Unser Karting, Denver's premier go-kart racing facility and event destination featuring high-speed indoor and outdoor tracks. Remember, the battle for bragging rights may happen on the track, but the post-race smack talk happens over delicious food and drinks at their Trackside Tavern. With its large windows lining the wall to the track, you’ll get a great view of the fast-paced racing action all night.
8:00 PM-11:00 PM MDTPSIvet After Party
After you're done racing, stop on back to the Pavilion and enjoy a bite to eat, a drink, and join us for sing-a-longs with live music!

SUNDAY, Sept. 19


7:00 AM-8:30 AM MDTBreakfast
8:30 AM-8:45 AM MDTEmcee Darby Horne handoff to Patrick McCarthy
8:45 AM-9:45 AM MDTHow to Compete With Online Pharmacies
Wendy S. Myers, CVJ
Dr. Wilson loathes approving online pharmacy requests. Besides draining his income, the piles of faxes and emails consume an hour every day, which is precious time away from revenue-generating patient care. Like many veterinarians, Dr. Wilson is making the #1 pharmacy mistake: 86% don’t send refill reminders. During the pandemic, Chewy grew sales 45%. 1800PetMeds earned 88% of its income from refills. That’s a whopping $249 million. If you’re fed up with online competitors, get strategies to protect and grow pharmacy income.
PRACTICE MANAGERS SESSION (IN-PERSON ONLY)
10:00 AM-11:30 AM MDTNext Level Customer Service & Automation
James DeLano, DVM
Think of the things you appreciate when you interact with a service business. Do all of those customer service perks come with a fee attached? Great service industries are consumer-centric, not business-centric. This presentation reviews a variety of items you can provide that consumers may be used to receiving elsewhere. The world is moving to digital and automating many tasks thereby freeing up the team to focus on the human-to-human connection. Adopting a 3rd party platform can improve functionality of existing systems, operations and flow.
PRACTICE OWNERS ONLY MEETING
9:50 AM-10:50 AM MDTThe Top 10 Most Common Financial Mistakes Practice Owners Make
Darby Affeldt, DVM, RICP®
Attendees will learn of some the significant and common financial mistakes that can derail their financial lives. We will learn how to think about each of these, how to identify if any could be causing gaps or opportunities in their own financial lives and how to find solutions to mitigate these mistakes.

 

Diving deeper, we’ll highlight some of the most common mistakes and missteps that I have seen after peering at thousands of people’s financial lives. We’ll go through the Top 10, why they’re so important to address, and how to focus on specific topics. Attendees should come away with a sense of whether they might consider revisiting some of their own financial strategies, why, and how important it is to their lives, goals, families and legacy to keep their financial planning up to date.
11:00 AM-11:30 AM MDTSimplify and Optimize Your Purchasing
Steve Gray, CTO Vet Scout
Today's veterinary practices require a vast variety of products and supplies. Sourcing these items efficiently and utilizing vendors that provide the biggest benefit to your practice is a key component to your practice's success. During this session, join Steve Gray, CTO of Vet Scout, and learn more about an innovative and free tool that allows you to maximize your purchasing power and streamline your ordering processes.
11:30 AM-12:15 PM MDTClosing Remarks
Patrick McCarthy

Join Us for the Industry's Leading Veterinary Business Conference

Earn CE. Learn from the brightest. Strengthen your market position as an independent veterinarian. We promise to deliver more value to you so you can deliver more to your clients and patients.

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